1. GreenHearth Direct Shipping
Products that are shipped directly by GreenHearth Homestead will be packed and dispatched by us.
For these orders, we select the most suitable courier or delivery service based on the size, weight, destination and nature of the goods. This may mean that different couriers are used for different orders.
Once your order has been dispatched, you will receive tracking information where the selected delivery service provides it.
Delivery times will vary depending on the courier selected and the product ordered. Any estimated delivery timeframe provided at checkout or during the ordering process is an estimate unless a specific delivery date has been agreed.
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2. Printful Fulfilment
Some GreenHearth products are produced and shipped directly by Printful, our print-on-demand fulfilment partner.
These products are made to order and may therefore take longer to dispatch than products held at GreenHearth Homestead.
Your order may be shipped directly from a Printful fulfilment facility using the delivery service selected by Printful.
Where an order contains both Printful products and products shipped directly by GreenHearth, the items may arrive separately and may have different delivery times.
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3. Modalyst Fulfilment
Some products available through the GreenHearth website are supplied and fulfilled through Modalyst and its network of independent suppliers.
These products may be dispatched directly from the relevant supplier rather than from GreenHearth Homestead.
Delivery times, packaging and the courier used may therefore vary depending on the supplier and destination.
Where appropriate, tracking information will be provided once the order has been dispatched.
Orders containing products from different suppliers may arrive in multiple deliveries.
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4. Local Collection
Certain products may be available for collection directly from GreenHearth Homestead.
Where collection is offered, the available collection arrangements will be displayed during the ordering process or agreed with you directly.
Please do not arrive to collect an order without first receiving confirmation that it is ready for collection.
You will be responsible for ensuring that collected goods can be transported safely and securely.
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5. Delivery Charges
Delivery charges vary depending on the product, destination, size and weight of the order and the fulfilment method used.
Where a delivery charge applies, it will be displayed at checkout or communicated before the order is confirmed.
Some products may qualify for free delivery or have a fixed delivery charge.
Where an order contains products fulfilled by different suppliers, separate delivery charges may apply where this is stated at checkout.
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6. Delivery Times
We aim to dispatch orders as quickly as reasonably possible.
Estimated delivery times depend on the product and fulfilment method.
Products shipped directly by GreenHearth will normally be dispatched once the order has been processed and packed.
Printful products are made to order and therefore require production time before dispatch.
Modalyst products may have different processing and delivery times depending on the individual supplier.
Delivery times may occasionally be affected by circumstances outside our reasonable control, including courier delays, severe weather, transport disruption, supplier delays or other unforeseen circumstances.
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7. Tracking
Where the courier or fulfilment partner provides tracking, tracking information will be supplied to the customer where available.
Once a parcel has been handed to a courier or fulfilment partner, delivery is subject to that provider’s network and procedures.
If tracking shows that a parcel has been delivered but you have not received it, please contact us as soon as possible so that we can investigate with the relevant delivery provider.
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8. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information when placing an order.
GreenHearth Homestead cannot accept responsibility for delays or failed deliveries caused by incorrect or incomplete addresses supplied by the customer.
If a parcel is returned to us or the supplier because an incorrect address was provided, additional delivery charges may apply before the item can be resent.
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9. Damaged Deliveries
Please inspect your order as soon as reasonably possible after delivery.
If an item arrives damaged, please contact us promptly and provide photographs of the packaging and the damaged item where possible.
We will work with you and, where appropriate, the relevant courier or fulfilment partner to resolve the issue.
Nothing in this policy affects your statutory rights relating to goods that arrive damaged, faulty or not as described.
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10. Multiple Items & Separate Deliveries
If your order contains products from different parts of the GreenHearth business, your items may be dispatched separately.
For example, an order could contain one product shipped directly by GreenHearth, one produced by Printful and another supplied through Modalyst.
In these circumstances, you may receive multiple parcels at different times.
You will not necessarily receive your entire order in a single delivery.
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11. International Shipping
Unless specifically stated otherwise at checkout, our standard shipping services are intended for delivery within the United Kingdom.
Where international shipping is offered, additional delivery charges, customs requirements, import duties or taxes may apply.
Any customs charges or import taxes imposed by the destination country are the responsibility of the customer unless otherwise stated.
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12. Questions About Your Delivery
If you have a question about your order or delivery, please contact GreenHearth Homestead using the contact details provided on our website.
When contacting us, please provide your order number wherever possible so that we can identify the relevant product and fulfilment method.
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GreenHearth Homestead
Growing something a little different, one batch at a time.