GreenHearth Homestead — Privacy Policy
Last updated: 31 August 2026
GreenHearth Homestead respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect, why we collect it, how we use it, who we may share it with and the rights you have over your personal information.
GreenHearth Homestead acts as the data controller for personal information that we collect and use in connection with our own business activities.
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1. Information We Collect
Depending on how you interact with GreenHearth Homestead, we may collect some or all of the following information:
Your name
Email address
Telephone number
Billing and delivery address
Order details
Payment and transaction information
Information provided when contacting us
Newsletter subscription information
Information relating to bookings or services
Website usage information
IP address and technical information about the device or browser you use to access our website
Any other information you voluntarily provide to us
We do not intentionally collect sensitive personal information unless there is a specific and lawful reason for doing so.
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2. How We Collect Your Information
We may collect information when you:
Purchase a product from our website
Request a delivery or collection
Book a GreenHearth Haulage service
Contact us
Subscribe to our newsletter
Submit a form through our website
Create or use an account, where applicable
Interact with our website
Communicate with us through social media or other channels
Some information may also be collected automatically when you browse our website through cookies and similar technologies.
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3. How We Use Your Information
We use personal information where necessary to operate GreenHearth Homestead and provide our products and services.
This may include using your information to:
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Process and fulfil orders
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Arrange deliveries and collections
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Provide GreenHearth Haulage services
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Process payments
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Communicate with you about an order or booking
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Respond to enquiries
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Provide customer support
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Send newsletters or marketing communications where you have consented or where otherwise permitted by law
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Improve our website, products and services
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Maintain business records
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Prevent fraud or misuse
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Meet legal, accounting and regulatory obligations
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Protect our business, customers and website
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4. Legal Basis for Processing
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may process your information because:
Contract
We need your information to fulfil an order, provide a service or take steps requested by you before entering into a contract.
Legal Obligation
We may need to process or retain information to comply with legal, accounting, tax or regulatory requirements.
Legitimate Interests
We may use information where it is reasonably necessary for operating and improving our business, provided that doing so does not unfairly override your privacy rights.
Consent
Where required, we will ask for your consent before processing personal information for a particular purpose, such as certain marketing communications or non-essential cookies.
Where processing is based on consent, you can withdraw that consent at any time.
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5. Payments
When you purchase something from GreenHearth Homestead, payment information may be processed by the payment provider used by our website.
We do not normally have access to your complete card number or security information.
Payment providers process information in accordance with their own privacy policies and security procedures.
We may retain transaction information such as the amount paid, date of payment and order details for accounting, legal and business-record purposes.
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6. Delivery & Fulfilment Partners
Depending on the product you purchase, your order may be fulfilled or delivered by:
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GreenHearth Homestead
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A third-party courier
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Printful
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Modalyst
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An individual supplier operating through Modalyst
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Another delivery or fulfilment provider used to complete your order
We may need to provide relevant customer information, such as your name, delivery address, email address or telephone number, to the appropriate provider so that your order can be fulfilled.
We only provide information that is reasonably necessary for the relevant service.
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7. Printful
Some GreenHearth products may be produced and fulfilled by Printful.
Where you purchase one of these products, relevant order and delivery information may be shared with Printful so that the product can be manufactured and delivered.
Printful will process personal information in accordance with its own privacy policy and applicable data protection requirements.
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8. Modalyst
Some products available through GreenHearth Homestead may be supplied through Modalyst and its network of independent suppliers.
Where necessary to fulfil an order, relevant customer and delivery information may be shared with Modalyst and/or the supplier responsible for fulfilling the order.
The information shared will be limited to what is reasonably necessary to fulfil the purchase.
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9. Marketing & Newsletters
If you choose to subscribe to the GreenHearth Homestead newsletter or other marketing communications, we may use your email address to send you information about:
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New products
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Homestead updates
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Special offers
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Events
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Articles and blog posts
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GreenHearth news
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Other relevant business updates
You can unsubscribe from marketing communications at any time by using the unsubscribe option included in our emails or by contacting us.
Unsubscribing from marketing communications does not affect transactional messages relating to an order or service you have purchased.
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10. Cookies
Our website may use cookies and similar technologies.
Cookies can be used to:
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Make the website function correctly
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Remember preferences
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Understand how visitors use the website
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Improve website performance
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Provide relevant features
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Measure the effectiveness of marketing
Some cookies may be placed by third-party services used by our website.
Where required by law, we will request consent before placing non-essential cookies on your device.
You can also control or delete cookies through your browser settings.
Disabling certain cookies may affect how parts of the website function.
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11. Website Analytics
We may use analytics tools to understand how visitors use our website.
This can include information such as:
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Pages visited
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Time spent on pages
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General geographic information
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Device type
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Browser type
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How visitors arrived at our website
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General website interactions
Analytics information is generally used in aggregated or pseudonymised form where possible.
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12. Social Media
GreenHearth Homestead may operate social media accounts and may provide links to social media platforms through our website.
If you interact with us through a social media platform, that platform may collect and process your personal information according to its own privacy policy.
We are not responsible for the privacy practices of third-party social media platforms.
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13. Who We Share Information With
We may share personal information with trusted third parties where necessary to operate our business.
These may include:
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Payment processors
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Website and hosting providers
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Delivery and courier companies
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Printful
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Modalyst
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Product suppliers
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IT and software providers
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Accounting or professional advisers
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Government authorities or regulators where legally required
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Fraud prevention or security providers
We do not sell your personal information to third parties.
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14. International Data Transfers
Some of the companies and services we use may process personal information outside the United Kingdom.
Where this occurs, we will take reasonable steps to ensure that appropriate safeguards are in place as required by applicable UK data protection law.
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15. How Long We Keep Your Information
We do not keep personal information for longer than reasonably necessary.
The length of time information is retained depends on why it was collected.
For example:
Order and transaction information may need to be retained for accounting, tax and legal purposes.
Customer correspondence may be retained for a reasonable period to manage enquiries and resolve disputes.
Marketing information may be retained until you unsubscribe or it is no longer required.
Certain website or analytics information may be retained according to the settings of the relevant service.
Some records may need to be retained for longer where required by law.
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16. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Customers should also take reasonable steps to protect their own information, including keeping passwords and account information confidential where applicable.
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17. Your Data Protection Rights
Under UK data protection law, you may have rights including:
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The right to be informed about how your information is used
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The right to access personal information we hold about you
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The right to request correction of inaccurate information
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The right to request deletion of certain information
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The right to request restriction of processing in certain circumstances
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The right to object to certain processing
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The right to data portability in certain circumstances
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The right to withdraw consent where processing is based on consent
These rights are subject to certain legal exceptions and may not apply in every situation.
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18. Requesting Access to Your Information
If you would like to request a copy of the personal information we hold about you, please contact us.
We may need to verify your identity before providing personal information.
We will normally respond within the timeframe required by applicable data protection law.
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19. Children’s Privacy
Our website is not intended to knowingly collect personal information from children without appropriate consent.
If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can investigate and take appropriate action.
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20. Third-Party Websites
Our website may contain links to websites operated by third parties.
These websites have their own privacy policies and terms.
GreenHearth Homestead is not responsible for the privacy practices, content or security of external websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
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21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.
The latest version will always be published on this page.
We recommend checking this page periodically for updates.
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22. Contacting GreenHearth Homestead
If you have any questions about this Privacy Policy, how we use your information, or wish to exercise your data protection rights, please contact GreenHearth Homestead using the contact details provided on our website.
GreenHearth Homestead
Growing something a little different, one batch at a time.
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23. Complaints
If you have concerns about how we have handled your personal information, please contact us first so that we have an opportunity to resolve the matter.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent supervisory authority for data protection.
Further information about the ICO and making a complaint is available through the ICO’s official website.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF